Privacy at Baxter

Baxter Healthcare Pty. Ltd. ("Baxter") has adopted this Privacy Policy to demonstrate its commitment to handling private information about individuals responsibly. This Privacy Policy may be amended from time to time.

At Baxter we believe an individual's right to keep their personal information private is highly important. We are committed to protecting and maintaining the privacy, accuracy and security of your personal information.

Baxter abides by the National Privacy Principles ("NPPs") under the Privacy Act 1988 as amended by the Privacy Amendment (Private Sector) Act 2000 (Cth). More information about the way Baxter manages individuals' personal information can be obtained by contacting us at

Baxter Australia
PO Box 88, Toongabbie, NSW 2146, Australia  or calling us on (612) 9848 1111.

Baxter New Zealand
PO Box 14-062 Panmure, Auckland, New Zealand or calling us on (649) 574 2400

Baxter will only collect information relevant to our business relationship with you. The information we collect will include contact details, personal details, financial information and information about your use of our product and services.

Baxter will not collect any sensitive information, such as information relating to your health, unless this is necessary to provide you with a specific product or service.

If you choose not to provide personal information, we may not be able to provide with the products or services you require, or the level of service on which we pride ourselves.

Baxter collects personal information in a number of ways, including:

• Directly from you, when you provide information by phone or in documents such as an application form;
• From third parties such as our related companies, credit reporting agencies or your representatives;
• From publicly available sources of information;
• From our own records of how you use your Baxter products and services;
  

We will limit the use of your personal information to:

• Recommending to you, or providing you with the products and services that you may need;
• Carrying out our business which includes account management, planning, product development, research and analysis;
• Fulfilling our legal requirements (for example, disclosure to law enforcement agencies or the courts).

We may use your information to offer you products and services that we believe meet your needs. However, you can notify us at any time if you do not wish to receive these offers.

We will not share, sell or trade your personal information to any non Baxter company or person.

• We do allow your information to be provided to other organisations who perform certain function or operations for us for the purpose of providing services to you. If we consider the purpose of the disclosure is not within the reasonable expectation of you, we commit to obtain your consent before disclosing any of your personal information.
• We bind these companies to the same standard of care as we do ourselves so that they cannot provide this information to anyone else. We enforce this requirement through contractual agreements.
  

• We will use up-to-date techniques and processes, which are consistent with current industry standards to keep your personal information secure and confidential.
• Only employees of Baxter and those who perform services on our behalf, and are authorised to handle your information, will have access to your personal information.
• We will not retain any of your information for any longer than it is required by us, except to fulfil our legal obligations.
  

Baxter takes reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you provide. That's why we recommend that you:

• Let us know if there are any errors in your personal information; and
• Keep us up to date with changes to personal information such as your name or address.
  

You have a right to access your personal information, subject to some exceptions allowed by law and when disclosure of your information is not possible without compromising commercially sensitive information.

If you would like to access your information, please let us know. We may require you to put your request in writing for security reasons.

You can request access to your information by contacting us at:

Baxter Australia
PO Box 88, Toongabbie, NSW 2146 or calling us on (02) 9848 1111.

Baxter New Zealand
PO Box 14-062, Panmure, Auckland, New Zealand or calling us on (09) 5742400.

This service is free unless the information you request requires significant research or preparation time. Before we act upon requests of this nature, we will tell you how much this service will cost.

Baxter is committed to the protection of your privacy, and our policies, processes and systems have been developed with this intent.

However, errors do occur sometimes. If you think we have not lived up to our commitment, we invite you to contact us.

Our objective is to respond to any complaint within ten working days. Where we have not met our privacy commitments, we will apologise and take reasonable action to correct the practice or omission which led to the error. If we cannot resolve your concern to your satisfaction, you can refer the matter to the Privacy Commissioner on 1800 023 985.

For more information about our commitment to protecting your personal information, please contact us on (612) 9848 1111 (Australia) or (649) 574 2400 (New Zealand) between 9.00 am and 5.00 pm EST, Monday to Friday. Alternatively you can write to our Privacy Officer

Baxter Australia
PO Box 88, Toongabbie, NSW 2146, Australia

Baxter New Zealand
PO Box 14-062, Panmure, Auckland, New Zealand